NHS Fault reporting
mySociety, with its FixMyStreet product is class leading in fault reporting services, and for this reason we were tasked by the NHS to run a discovery and alpha project to determine if this approach could help NHS Trusts hold their PFI companies to account.
I was the design lead on this project, we interviewed staff from various trusts and departments, designed and prototyped a service built around their needs and produced a package of work appraised under the NHSx Service Standard assessments.
We found, through a user centred design process, that the need was valid, and working within the constraints of the client and contractual relationship established a case to take the project to Beta, built around our findings.